北京市消费者协会近日发布的“在线旅游消费者满意度调查”数据显示，2015年在线旅游投诉占全年旅游投诉的88.02%，同时，根据北京市消费者协会的调查，79.38%的被调查者认为退改票费比例不合理，为在线旅游售后服务中最突出的问题。
88.02% 根据消费者网在线投诉平台统计，2015年全年共接到在线旅游投诉占全年旅游类投诉总量的88.02%。
1928件 北京市消费者协会统计，2015年前11个月共接到旅游服务类投诉1928件。
问题出在哪儿?在占比较高的在线旅游投诉中，问题主要集中在哪些方面?
根据北京市消费者协会启动的“2015年度在线旅游消费者满意度调查”，网上宣传与实际不符、订单被随意更改或取消、退改票费太高、霸王条款、强制捆绑其它产品等依次为被调查者最不满意在线旅游的主要问题。其中，
31.64% 最不满网上宣传与实际不符;
22.46% 最不满订单被随意更改或取消;
18.36% 最不满退改票费太高。
另外，在最不满意的在线旅游格式条款中，网站对第三方出现问题不承担责任占比最高，达32.06%，其次则为网站不对网络中断等问题造成的损失承担责任、一旦“注册”即表示接受网站所有条款，三者占81.5%。
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查看更多评论会员2923：好评
I have been staying in these hotel for the past two years. The first time, it wasnt that bad but it wasnt that great neither. Since then the hotel has done some renovations and the rooms look more modern with very comfortable beds and pillows, the linen has been upgraded as well. I think they have removed the nasty carpets in most of the rooms. The bathrooms look very clean and modern, at least in the family rooms. There used to work a front desk lady that was extremely rude and could barely speak any English but now there are working two ladies with a better attitude but still very poor English, yet they do try their best to communicate and they are way friendlier that the other one. The hotel offers a free shuttle bus to the airport. But if you come for the first time, you will have to pay for the ride to the airport, though it is not really a lot, about 15 or 20 CNY which it is nothing. For frequent guests, these shuttle bus will be free. They also give a free shuttle bus from the airport to the hotel, but I am not sure how this works. The breakfast is basically Chinese, the only Western would be coffee and toast, but no butter or jam. Overall, value for money is really good as they offer good rooms for a fair price. A similar hotel in Shanghais downtown will cost you at least double and I am not sure if you will find the same quality as this one. It is a far from Shanghai downtown but it is very close to Pudong Airport. There is a metro line nearby but definitely not walking distance. "Good pick-up service","Good value for money","Close to airport"
会员5327：好评
服务很完善，距离机场和地铁都比较近。
会员3722：好评
客观评价，优点:离机场近，且有免费送机服务。早餐就那样。缺点:房间隔音效果太差，隔壁洗澡冲水的声音都听得到，空调也老化，一打开，抽风声音像拖拉机，没法睡，幸好是冬天，不开空调盖厚点也能睡，淋浴头也是坏的