提前上网预订酒店是许多人出行前的习惯动作，但你以为订了房、付了款还收到了“已经预订成功”的邮件短信就万事大吉了?不!当你拖着行李到店之后可能会发现酒店已经满房了，导致你根本无法顺利入住，这种情况在旅游旺季出现率更高!
据了解，“酒店超卖”即酒店接受的预订比实际房间多的现象是业内普遍存在的“行规”。在这一“行规”下，OTA(在线旅游商)还会通过低门槛引入代理商、低价竞争等方式来吸引客源，可因为管理不善、工作失误等原因，最终导致顾客成功预订了却入住不了的情况，绝非“酒店超卖”那么简单。对于消费者来说，若要保障自己能够顺利通过网络预订住上房间，不留多几个心眼还真不行!
一旦出现酒店超卖、到店无房的情况，酒店方和OTA的处理方式是怎么处理的呢?
以携程为例，预订赔付规定行规一般是：一旦遇到酒店无法入住，携程会与酒店协调安排原标准或以上级别的房间入住，并承担由此产生的差价，差价上限为原订单的首晚房费，若无法安排客人入住原酒店任何房型，携程会赔付原订单的首晚房费，同时帮助预订同区域其他酒店。
- 酒店评论
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查看更多评论会员2923：好评
I have been staying in these hotel for the past two years. The first time, it wasnt that bad but it wasnt that great neither. Since then the hotel has done some renovations and the rooms look more modern with very comfortable beds and pillows, the linen has been upgraded as well. I think they have removed the nasty carpets in most of the rooms. The bathrooms look very clean and modern, at least in the family rooms. There used to work a front desk lady that was extremely rude and could barely speak any English but now there are working two ladies with a better attitude but still very poor English, yet they do try their best to communicate and they are way friendlier that the other one. The hotel offers a free shuttle bus to the airport. But if you come for the first time, you will have to pay for the ride to the airport, though it is not really a lot, about 15 or 20 CNY which it is nothing. For frequent guests, these shuttle bus will be free. They also give a free shuttle bus from the airport to the hotel, but I am not sure how this works. The breakfast is basically Chinese, the only Western would be coffee and toast, but no butter or jam. Overall, value for money is really good as they offer good rooms for a fair price. A similar hotel in Shanghais downtown will cost you at least double and I am not sure if you will find the same quality as this one. It is a far from Shanghai downtown but it is very close to Pudong Airport. There is a metro line nearby but definitely not walking distance. "Good pick-up service","Good value for money","Close to airport"
会员5327：好评
服务很完善，距离机场和地铁都比较近。
会员3722：好评
客观评价，优点:离机场近，且有免费送机服务。早餐就那样。缺点:房间隔音效果太差，隔壁洗澡冲水的声音都听得到，空调也老化，一打开，抽风声音像拖拉机，没法睡，幸好是冬天，不开空调盖厚点也能睡，淋浴头也是坏的