8月20日，一名网友在某论坛发帖称，三里屯通盈中心洲际酒店服务存在问题。据该网友描述，酒店入住后，浴巾上出现长发，同时玻璃杯也有使用痕迹。该网友在与前厅部副经理和行政副管家沟通后，进行了换房。但换房后，房间依然出现问题，房间门锁、地漏等设施发生故障。
该网友表示，在离店后，因仍对酒店服务态度满意，所以再下订单，预订成功后却在没有回复和沟通的情况下被取消。该网友继续预订，同样也被无故取消。在与酒店联系后，收到了一条疑似酒店工作人员的短信。短信中称：“我们很抱歉地通知您，我们取消了您的预订，因为我们暂时无法保证在您下一次入住时不会出现您上一次入住遇到的问题。”短信末尾落款为“北京三里屯通盈中心洲际酒店预订部”。
消息公开后，迅速引发了大量关注，然而此事背后仍存有诸多疑点。记者试图联系该名发帖网友，但未能得到回复。
- 酒店评论
-
-
-
查看更多评论会员2923：好评
I have been staying in these hotel for the past two years. The first time, it wasnt that bad but it wasnt that great neither. Since then the hotel has done some renovations and the rooms look more modern with very comfortable beds and pillows, the linen has been upgraded as well. I think they have removed the nasty carpets in most of the rooms. The bathrooms look very clean and modern, at least in the family rooms. There used to work a front desk lady that was extremely rude and could barely speak any English but now there are working two ladies with a better attitude but still very poor English, yet they do try their best to communicate and they are way friendlier that the other one. The hotel offers a free shuttle bus to the airport. But if you come for the first time, you will have to pay for the ride to the airport, though it is not really a lot, about 15 or 20 CNY which it is nothing. For frequent guests, these shuttle bus will be free. They also give a free shuttle bus from the airport to the hotel, but I am not sure how this works. The breakfast is basically Chinese, the only Western would be coffee and toast, but no butter or jam. Overall, value for money is really good as they offer good rooms for a fair price. A similar hotel in Shanghais downtown will cost you at least double and I am not sure if you will find the same quality as this one. It is a far from Shanghai downtown but it is very close to Pudong Airport. There is a metro line nearby but definitely not walking distance. "Good pick-up service","Good value for money","Close to airport"
会员5327：好评
服务很完善，距离机场和地铁都比较近。
会员3722：好评
客观评价，优点:离机场近，且有免费送机服务。早餐就那样。缺点:房间隔音效果太差，隔壁洗澡冲水的声音都听得到，空调也老化，一打开，抽风声音像拖拉机，没法睡，幸好是冬天，不开空调盖厚点也能睡，淋浴头也是坏的