酒店常常遇到预订了房间而产生“未出现者”(No-show)的情况。由于国内信用制度还没有彻底完善，客人不会因没有履行预订而承担经济责任，这样就导致了一些不受酒店欢迎的行为。例如：客人可能为了价格原因或出游人数不确定等因素而做多次、多处预定。这种行为在随意性较大的自费旅游客中较为普遍，通过多处、多次预订，他们可以拿到较好的价格，可以确保抵达酒店时马上得到房间。然而，No-show会造成酒店空房，除非客人能提前通知酒店取消预订。为了避免No-show情况造成的损失，酒店可以采用超额预订的策略。通过超额预订酒店可以防范大量未履行预订的风险。然而，如果酒店接受太多的超额预订就得负担客人抵达酒店时没有房间可以入住的风险。
为了降低超额预定的风险，酒店可以通过以往节假日No-show和取消的数据进行统计比较，得出一个合理的百分比。从而实现既能够最大限度地降低由于空房而产生的损失，又能最大限度地降低由于未能做好足够预订而带来的损失。因此不仅仅是营销人员要做好预测和超额预订的策略制定，而且需要与总台一线员工进行沟通、培训。如果真的出现客人预订而没有房间的情况，要设法事先在同类酒店安排相同档次的房间，并用酒店的车免费将客人送到那儿。
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查看更多评论会员2923：好评
I have been staying in these hotel for the past two years. The first time, it wasnt that bad but it wasnt that great neither. Since then the hotel has done some renovations and the rooms look more modern with very comfortable beds and pillows, the linen has been upgraded as well. I think they have removed the nasty carpets in most of the rooms. The bathrooms look very clean and modern, at least in the family rooms. There used to work a front desk lady that was extremely rude and could barely speak any English but now there are working two ladies with a better attitude but still very poor English, yet they do try their best to communicate and they are way friendlier that the other one. The hotel offers a free shuttle bus to the airport. But if you come for the first time, you will have to pay for the ride to the airport, though it is not really a lot, about 15 or 20 CNY which it is nothing. For frequent guests, these shuttle bus will be free. They also give a free shuttle bus from the airport to the hotel, but I am not sure how this works. The breakfast is basically Chinese, the only Western would be coffee and toast, but no butter or jam. Overall, value for money is really good as they offer good rooms for a fair price. A similar hotel in Shanghais downtown will cost you at least double and I am not sure if you will find the same quality as this one. It is a far from Shanghai downtown but it is very close to Pudong Airport. There is a metro line nearby but definitely not walking distance. "Good pick-up service","Good value for money","Close to airport"
会员5327：好评
服务很完善，距离机场和地铁都比较近。
会员3722：好评
客观评价，优点:离机场近，且有免费送机服务。早餐就那样。缺点:房间隔音效果太差，隔壁洗澡冲水的声音都听得到，空调也老化，一打开，抽风声音像拖拉机，没法睡，幸好是冬天，不开空调盖厚点也能睡，淋浴头也是坏的